Distance Sales Agreement

1.1. Seller

Legal name

İstanbul Workshops Eğitim ve Danışmanlık Limited Şirketi

MERSIS no.

0481140863300001

Trade registry no.

1020424

Tax office / no.

Üsküdar Tax Office — 4811408633

Address

Aziz Mahmut Hüdayi Mah. Eski Mahkeme Sk. No: 14 Interior door No: 7, Üsküdar / Istanbul, Türkiye

Phone

+90 533 167 62 71

E-mail

info@istanbulworkshops.com

Registered e-mail (KEP)

istanbulworkshops@hs01.kep.tr

Referred to below as “ISTANBUL WORKSHOPS”. The BUYER may send complaints and suggestions to the phone number above, by e-mail to info@istanbulworkshops.com, or through the Contact page.

1.2. Buyer

Name/title, national ID number (where required for payment or official procedures), address, phone and e-mail are completed during the order and appear on the order-specific copy of this agreement. Referred to below as the “BUYER” or “CONSUMER”.

BUYER / CONSUMER

The natural or legal person who purchases or benefits from a service for non-commercial and non-professional purposes,

WORKSHOP ORGANISER

The independent third party who plans, organises and determines the content of Other Workshop Events,

WORKSHOP / EVENT

Educational or recreational workshop sessions such as painting, ceramics, culinary arts, handicrafts, music, dance and personal development,

MINISTRY

The Ministry of Trade of the Republic of Türkiye,

PRINTED TICKET

The ticket printed and delivered by ISTANBUL WORKSHOPS at the BUYER’s request, which is a seat voucher with no monetary value,

OTHER WORKSHOP EVENTS

Workshop events organised by third-party organisers, for which ISTANBUL WORKSHOPS acts only as an intermediary for ticket sales and distribution,

DIGITAL TICKET (E-TICKET)

The ticket created digitally by ISTANBUL WORKSHOPS and delivered to the BUYER by e-mail, SMS or QR code,

SERVICE

Ticket sales for Istanbul Workshops Workshops, or intermediation in ticket sales and distribution for Other Workshop Events,

ISTANBUL WORKSHOPS WORKSHOPS

Workshop events organised by ISTANBUL WORKSHOPS, where the instructor, materials and training content are provided entirely by ISTANBUL WORKSHOPS and which are its direct responsibility,

THE LAW

Consumer Protection Law no. 6502,

KVKK

Personal Data Protection Law no. 6698,

SELLER

İstanbul Workshops Eğitim ve Danışmanlık Limited Şirketi, whose details appear in clause 1.1,

SALES PLATFORM

The istanbulworkshops.com website, mobile applications, call centre and other sales channels of ISTANBUL WORKSHOPS,

AGREEMENT

This Distance Sales Agreement concluded between ISTANBUL WORKSHOPS and the BUYER,

COMMERCIAL ELECTRONIC MESSAGE

Data, voice or image messages sent electronically for commercial purposes by phone, e-mail, SMS and similar means,

PRODUCT

Tangible or intangible goods offered for sale through the Sales Platform, such as workshop materials, artworks, handmade goods, books and digital content,

THE REGULATION

The Distance Contracts Regulation.

3.1. The subject of this Agreement is to determine the rights and obligations of the parties, and to set out how disputes arising from it are resolved, in accordance with Law no. 6502 and the Distance Contracts Regulation, in respect of ticket sales for Istanbul Workshops Workshops or Other Workshop Events ordered through the Sales Platform, the intermediation service for such tickets, and/or the sale of products whose characteristics and price are stated on the Sales Platform.

3.2. By reading and approving this Agreement electronically, the BUYER is also deemed to have accepted the Preliminary Information Form, the Terms of Use and the Privacy Policy published on the Sales Platform.

3.3. The parties agree that this Agreement complies with Law no. 6502 and the Distance Contracts Regulation, contains no unfair terms, and is fair in its balance of interests.

4.1. The essential characteristics of the service (a ticket for an Istanbul Workshops Workshop or an Other Workshop Event) or product, the total price including taxes, and the payment and delivery details are stated on the relevant page at istanbulworkshops.com and appear on the order-specific copy under the following headings:

Workshop / product

The workshop or product selected during the order

Date and time

The date and time selected during the order

Venue

The venue selected during the order

Quantity

The number of tickets or products ordered

Unit price

The ticket or product price

Service fee

The amount applied for Other Workshop Events

Delivery fee

0 TL for e-tickets; the amount applied for printed tickets and products

Total (incl. taxes)

The total order amount

Delivery method

E-ticket / printed ticket / courier / collection in person

4.2. Published prices are valid until updated, or until the end of the stated period for time-limited campaigns. ISTANBUL WORKSHOPS reserves the right to change prices at any time; changes do not affect orders already confirmed.

4.3. ISTANBUL WORKSHOPS may sell without a service fee or additional charge during certain periods; such campaigns are announced in advance with their duration.

4.4. For Other Workshop Events the service fee is the consideration for the intermediation service alone and is not refundable.

4.5. ISTANBUL WORKSHOPS is not responsible for price or stock errors caused by system faults, design problems or unlawful interference. It reserves the right to cancel orders containing an evidently incorrect price or incorrect information caused by a system error, and informs the BUYER within 7 business days. In the event of cancellation, the amount paid is refunded within 14 business days of that notice. The BUYER may choose to continue with the order at the correct price by writing to info@istanbulworkshops.com within 5 business days of the notice; otherwise a refund is issued.

5.1. The BUYER declares that they have read and understood this Agreement, know their rights and obligations regarding the sale of the service and/or product, and accept all terms of their own free will.

5.2. The Agreement is formed when the BUYER confirms the order through the Sales Platform and payment reaches ISTANBUL WORKSHOPS. Separate order confirmations may be required for services and products.

5.3. The BUYER accepts that the service will not be performed and the product will not be delivered until payment is complete, and that ISTANBUL WORKSHOPS’ obligation ends if payment is cancelled.

5.4. The BUYER is responsible for checking that the ordered service and/or products match the characteristics stated on the Sales Platform.

5.5. ISTANBUL WORKSHOPS does not present, as pre-selected, any service creating an obligation to pay beyond the principal amount without the BUYER’s express consent at the time of order. Any additional payment collected without express consent is refunded immediately and in full. This principle applies under article 52 of Law no. 6502 and article 16 of the Distance Contracts Regulation.

6.1. Istanbul Workshops Workshops: ISTANBUL WORKSHOPS undertakes to provide the instructor, materials and training content in full and in accordance with the characteristics stated on the Sales Platform.

6.2. Other Workshop Events: ISTANBUL WORKSHOPS acts only as an intermediary for ticket sales and distribution. It has no right, authority or responsibility over the content, prices, seating or organisation of such events; it does not act in the name or on behalf of the organisers and has no dealership, distributorship or similar relationship with them.

6.3. Product sales: ISTANBUL WORKSHOPS undertakes that products sold through the Sales Platform are delivered complete, undamaged and in accordance with the stated characteristics, together with any user manuals and warranty certificates.

6.4. Delivery: Tickets (digital or printed) and products are delivered in the manner and within the period stated on the Sales Platform. Products are delivered by contracted courier companies or collected in person.

6.5. Force majeure: Where performance or delivery is prevented by force majeure (natural disaster, epidemic, civil unrest, curfew, disruption in the supply of materials and the like), ISTANBUL WORKSHOPS notifies the BUYER within 3 business days and refunds the amount paid within 14 business days. Alternatively, an equivalent service or product may be offered.

6.6. Personal data: ISTANBUL WORKSHOPS undertakes to protect the confidentiality of the BUYER’s information in accordance with KVKK and to use it only for performance of the Agreement, payment processing or — where prior consent has been obtained — marketing.

6.7. Campaigns and pricing: ISTANBUL WORKSHOPS reserves the right to change or discontinue campaign terms. The BUYER is responsible for reviewing campaign terms and prices before each purchase.

6.8. System errors: ISTANBUL WORKSHOPS is not responsible for price or stock inaccuracies caused by system errors. In such cases the order may be cancelled and the amount paid refunded within 14 business days.

7.1. The BUYER declares that they have read and approved the essential characteristics, price, payment and delivery information of the services and/or products, and that the information they provided is accurate.

7.2. The BUYER undertakes to fulfil the payment obligation in the manner and within the period stated. If payment is not made or is cancelled, ISTANBUL WORKSHOPS’ obligation to perform ends.

7.3. The BUYER undertakes to comply with workshop rules (entry conditions, use of materials, rules of conduct) and not to disturb general order. Where the BUYER is refused entry or removed for failing to comply, ISTANBUL WORKSHOPS bears no responsibility except in its own workshops.

7.4. The BUYER is responsible for safekeeping tickets and delivered products. If a digital ticket is lost or inaccessible, the BUYER may request it be re-sent free of charge by writing to info@istanbulworkshops.com. If a printed ticket is lost or damaged, a replacement may be requested after verification with the order number or identity details, at least 24 hours before the workshop date; the reprint fee and shipping costs are borne by the BUYER. Loss, theft or damage of products after delivery is the BUYER’s responsibility; refund or exchange requests are assessed only under the defective-product conditions in clause 9.6.

7.5. The BUYER undertakes not to use tickets or products for commercial purposes, not to sell them to third parties and not to distribute them promotionally. Otherwise ISTANBUL WORKSHOPS reserves the right to cancel the ticket or order.

7.6. The BUYER is responsible for the accuracy of their contact details and undertakes to report any change immediately. ISTANBUL WORKSHOPS is not responsible for damage caused by incorrect information.

7.7. The BUYER undertakes to use the Sales Platform in accordance with Turkish law and general morality, not to disturb other participants and not to infringe intellectual property rights.

7.8. The BUYER is responsible for checking on delivery that products are intact, complete and as described. If damage is found, a report must be drawn up with the courier.

8.1. Digital ticket (e-ticket): Sent as a PDF/QR code to the e-mail address given by the BUYER, or by SMS to their mobile phone. The BUYER must present the e-ticket at the workshop entrance. ISTANBUL WORKSHOPS is not responsible for incorrect contact details, phone failure or a missing PDF.

8.2. Printed ticket: Delivered by courier to the address given by the BUYER or handed over at a sales point. Contact details are confirmed by e-mail or SMS before delivery. Where an incorrect address is given or nobody is present, the ticket is re-sent after informing the BUYER; additional shipping costs are borne by the BUYER. A re-delivery request must be sent to info@istanbulworkshops.com at least 24 hours before the workshop date.

8.3. Product delivery: Products are delivered by contracted courier or collected in person, within 30 days of order confirmation. Shipping costs are borne by the BUYER.

8.4. Delivery takes place at the latest 1 day before the workshop date for tickets, and within 30 days of the order for products. If this period is exceeded, the BUYER may terminate the Agreement and request a refund.

8.5. Where delivery is to another person or organisation, the BUYER states the delivery details clearly. If the delivery is not accepted, a new delivery is arranged after informing the BUYER; additional costs are borne by the BUYER. Delivery problems must be reported to info@istanbulworkshops.com within 7 business days.

8.6. If products are found damaged on delivery, a report must be drawn up with the courier and ISTANBUL WORKSHOPS informed immediately. Damaged products are replaced free of charge within 14 business days.

9.1. Services (workshop tickets): Under article 15/1-(g) of the Distance Contracts Regulation, there is no right of withdrawal for tickets to entertainment, leisure or educational workshops held on a specific date or period. The BUYER confirms the order in full knowledge of this.

9.2. Products: The BUYER may exercise the right of withdrawal within 14 days of delivery, provided the product is unused, its packaging undamaged and it is in resaleable condition. There is no right of withdrawal for personalised products.

9.3. Exceptional refund cases (services)

Cancellation of the workshop for reasons of force majeure, a change to the workshop date, or a change to the workshop venue.

9.4. Refund procedure

Services: The BUYER submits a refund request through the “Refund” button under “My Tickets” at istanbulworkshops.com, at least 24 hours before the workshop date. Justified requests (force majeure, change of date or venue) are refunded within 14 business days to the BUYER’s original payment method. The service fee for Other Workshop Events is not refundable.

Products: To exercise the right of withdrawal, the BUYER gives notice in writing or by e-mail to info@istanbulworkshops.com within 14 days. Products are returned, together with the delivery note and the original invoice, through the carrier designated by ISTANBUL WORKSHOPS, to Aziz Mahmut Hüdayi Mah. Eski Mahkeme Sk. No: 14 Interior door No: 7, Üsküdar / Istanbul. Return costs are borne by ISTANBUL WORKSHOPS where the designated carrier is used; if the BUYER chooses a different carrier or does not follow the carrier instructions, the return costs are borne by the BUYER. The refund is issued within 14 business days of the products arriving and being checked. Credit card refunds depend on bank processes.

9.5. Additional refund condition for Istanbul Workshops Workshops: Where there is a problem sourcing materials or an instructor for its own workshops, ISTANBUL WORKSHOPS offers the BUYER an alternative date or a full refund.

9.6. Additional refund condition for products: Products found defective on delivery are replaced or refunded at ISTANBUL WORKSHOPS’ cost if reported within 14 days. If the defect is noticed after delivery, the BUYER reports it within 30 days and ISTANBUL WORKSHOPS decides on replacement or refund after examination.

9.7. Digital tickets are re-sent under the procedure in clause 7.4. Where a printed ticket is lost or damaged, the reprint fee and shipping costs are borne by the BUYER. Loss, theft or damage of products after delivery is the BUYER’s responsibility. For loss or damage noticed after delivery, the BUYER applies to info@istanbulworkshops.com within 30 days; a refund or exchange is made only for defective products.

10.1. As data controller under KVKK, ISTANBUL WORKSHOPS processes the BUYER’s personal data (name, surname, e-mail, phone, address, national ID number, payment details and the like) solely for performance of the Agreement, payment processing, customer satisfaction analysis and service quality improvement, sending commercial electronic messages where express consent has been obtained, and resolving system issues and providing technical support.

10.2. Personal data may be shared with payment institutions, courier and logistics companies, cloud service providers (e.g. AWS, Frankfurt/Germany, under transfer conditions compliant with KVKK) and official authorities where legally required. Transfers abroad are made in accordance with article 9 of KVKK, based on the BUYER’s express consent or the adequacy of the destination country’s data protection standards.

10.3. Under article 11 of KVKK the BUYER has the right to learn whether their data is processed; to learn the purpose of processing and whether it is used accordingly; to know the third parties to whom it is transferred; to request correction of incomplete or incorrect data; to request erasure or anonymisation once the purpose of processing has ceased; to object where an adverse outcome results from automated processing; and to claim compensation for damage caused by unlawful processing.

10.4. The BUYER may submit requests in writing to Aziz Mahmut Hüdayi Mah. Eski Mahkeme Sk. No: 14 Interior door No: 7, Üsküdar / Istanbul, or by e-mail to info@istanbulworkshops.com. Requests are concluded free of charge within 30 days at the latest; where the process incurs additional cost, a fee may be charged per the tariff set by the Personal Data Protection Board.

10.5. Express consent for commercial electronic messages is obtained through a checkbox or similar mechanism on the Sales Platform and may be withdrawn at any time. Records of commercial electronic messages are kept for 3 years and purchase information for the statutory retention period of 10 years; at the end of these periods data is erased or anonymised.

10.6. Data of persons under 18, and special categories of personal data such as health data, are processed only where legally required and with express consent, with additional security measures.

10.7. For details see the Privacy Policy and the Cookie Policy.

11.1. All content on the Sales Platform (text, design, visual and audio elements, workshop materials, training content, videos, software), product designs, trademarks, logos and packaging are protected by Law no. 5846 on Intellectual and Artistic Works, Industrial Property Law no. 6769 and related legislation. Except for items belonging to third parties, all rights belong to or are licensed by ISTANBUL WORKSHOPS.

11.2. The BUYER may use content accessed or purchased through the Sales Platform for personal purposes only, and may not copy, reproduce, modify, reverse-engineer, use commercially, distribute to third parties, or share publicly on any platform including social media without permission.

11.3. Purchased digital materials and physical products carry a limited, personal and non-transferable right of use, which does not extend to commercial use or transfer to third parties.

11.4. Use of third-party content is subject to the permission of the respective rights holders.

11.5. Where an infringement is established, ISTANBUL WORKSHOPS may require it to stop and, if it continues, reserves the right to pursue legal and criminal remedies. The BUYER is liable to compensate any resulting damage.

11.6. Questions or infringement notices may be sent to info@istanbulworkshops.com and are assessed within 30 days.

12.1. Where performance is prevented by events beyond the parties’ control (natural disaster, epidemic, war, civil unrest, curfew, strike, infrastructure failure, disruption in the supply of materials, interruption of courier services and the like), ISTANBUL WORKSHOPS notifies the BUYER within 3 business days by e-mail, SMS or through the Sales Platform.

12.2. Within 7 business days of that notice the BUYER may request cancellation of the order and a full refund (within 14 business days), replacement with an equivalent workshop or product where available, or that the order be held until the force majeure ends. If no preference is stated, the order is cancelled and the amount refunded.

12.3. Where force majeure affects only part of the service or product, partial performance is carried out where possible and the BUYER may claim a refund only for the affected part.

12.4. Disruptions caused by courier services in the delivery of physical tickets or products are treated as force majeure, and the BUYER may not claim compensation for delivery delay.

12.5. For cancelled orders the amount paid is refunded to the BUYER’s payment method within 14 business days. Credit card refunds depend on bank processes.

13.1. ISTANBUL WORKSHOPS may terminate the membership or order where the BUYER provides incorrect or incomplete information, fails to meet the payment obligation or cancels payment, uses tickets or products commercially or sells or distributes them to third parties, fails to comply with workshop rules or uses the Sales Platform unlawfully, or infringes intellectual property rights.

13.2. Before termination the BUYER is informed and given 7 business days to remedy the breach. In urgent cases (unlawful activity, endangering platform security) the right to terminate without notice is reserved.

13.3. On termination, only the unused portion of the amount paid is refunded within 14 business days. Where the termination arises from the BUYER’s breach, ISTANBUL WORKSHOPS reserves the right to claim its damages and to withhold or partially refund; the decision and its grounds are notified to the BUYER in writing.

13.4. Where a breach is established after product delivery, the return of the product may be requested; return costs are borne by the BUYER.

13.5. The BUYER may object in writing to info@istanbulworkshops.com within 7 business days of the termination notice; the objection is assessed within 14 business days.

13.6. Termination does not remove the BUYER’s obligation to pay outstanding debts or to compensate damage arising from the breach.

14.1. Disputes are resolved amicably in the first instance. Failing that, the Consumer Arbitration Committees or Consumer Courts at the BUYER’s place of residence or place of purchase have jurisdiction, within the monetary limits set by the Ministry of Trade.

14.2. For legal-entity BUYERS, the Istanbul Central (Çağlayan) Courts and Enforcement Offices have exclusive jurisdiction.

14.3. This Agreement is governed by Turkish law.

15.1. The BUYER accepts that, in disputes arising from this Agreement, the books, records, e-mail correspondence, database, electronic information, courier delivery notes and invoices of ISTANBUL WORKSHOPS constitute primary, valid and binding evidence for as long as they are stored securely and immutably. Documents held by the BUYER are taken into account as evidence to the extent they do not contradict those records.

15.2. ISTANBUL WORKSHOPS stores its electronic records securely in accordance with KVKK and related legislation, and may share them with courts or competent authorities in the event of a dispute.

15.3. This clause is an evidential agreement within the meaning of article 193 of the Code of Civil Procedure and does not restrict consumer rights.

16.1. The parties accept the addresses stated in this Agreement — for the BUYER, the address given during the order; for ISTANBUL WORKSHOPS, Aziz Mahmut Hüdayi Mah. Eski Mahkeme Sk. No: 14 Interior door No: 7, Üsküdar / Istanbul — as their address for notices.

16.2. Changes of address must be notified through a notary, by e-mail to info@istanbulworkshops.com, or by updating the membership account, within 7 business days. Otherwise notices sent to the existing addresses are deemed valid.

16.3. ISTANBUL WORKSHOPS may give notices by e-mail, SMS or through the Sales Platform; such notices are deemed served on the date sent.

16.4. Where formal service is required, notice is given through a notary or official authorities in accordance with Turkish legislation.

17.1. By approving this Agreement electronically, the BUYER accepts that they have been fully and accurately informed of the seller’s contact details, the characteristics of the services and products, the price, the payment and delivery terms, the exceptions to the right of withdrawal, the complaint channels and the dispute resolution routes.

17.2. This Agreement forms an inseparable part of the Preliminary Information Form, the Terms of Use and the Privacy Policy, which are kept accessible on the Sales Platform.

17.3. ISTANBUL WORKSHOPS may amend this Agreement by publishing it at istanbulworkshops.com. Amendments take effect 7 business days after publication and are not applied retroactively to existing orders.

17.4. The Agreement is stored in the BUYER’s membership account and can be sent by e-mail on request.

17.5. For product purchases, warranty terms, user manuals and after-sales services are notified on the Sales Platform or at delivery. Requests are assessed under article 56 and the following articles of Law no. 6502.

17.6. The BUYER may send complaints to info@istanbulworkshops.com or call +90 533 167 62 71, and may apply to the Consumer Arbitration Committees or Consumer Courts within the monetary limits set by the Ministry of Trade.

17.7. This Agreement consists of 17 clauses and enters into force upon the BUYER’s electronic approval on the transaction date.

17.8. This English text is a translation provided for convenience. The Agreement is governed by Turkish law and, in the event of any inconsistency, the Turkish text prevails.